FAQs

Here are answers to some common questions about Glowra.

🛍️ Where is my order?

Once your order is shipped, you will receive an email with tracking information.
If you don’t see it, please check your spam/junk folder or contact us.

🚚 How long does shipping take?

USA: 5–10 business days
International: 7–15 business days
Processing time: 1–3 business days

📦 Can I change or cancel my order?

You can change or cancel your order only if it has not been shipped yet.
Please contact us immediately at Glowra.shop@gmail.com.

🔄 What is your return policy?

We offer a 30-day return policy for eligible items.
Items must be unused, in original packaging, and with proof of purchase.

💸 When will I get my refund?

Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.

🌍 Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on location and customs processing.

📍 What if I entered the wrong address?

If your order has not shipped yet, contact us immediately.
If it has already shipped, we are not responsible for incorrect addresses provided by the customer.